Healthcare IT Leaders, a leading healthcare consulting and IT services firm, today announced a comprehensive managed services agreement with USA Health, the health system for the University of South Alabama. Under the terms of the agreement, Healthcare IT Leaders will assume responsibility for the ongoing monitoring, maintenance, and support of the health system’s Oracle Health Millennium clinical application.
By utilizing the U.S.-based managed services capabilities of Healthcare IT Leaders, USA Health will ensure consistent, high levels of support for its Oracle Health applications across the health system’s hospitals and clinics.
“We are thrilled to partner with USA Health,” said Ben Hilmes, CEO, Healthcare IT Leaders. “Our team’s application expertise, combined with our commitment to 24/7 monitoring and service from our new Kansas City managed services hub, will enable USA Health to do what they do best – providing exceptional patient care.”
Healthcare IT Leaders is currently guiding the implementation of the Oracle Health instance at USA Health Providence, scheduled for Go Live in January 2025.
“Healthcare IT Leaders has proven its expertise working with our team at USA Health Providence,” said Tyler Whetstine, CIO, USA Health. “The addition of their managed services will ensure the ongoing maintenance and optimization of our clinical applications across the health system.”
Key features of Healthcare IT Leaders managed services include:
- 24/7 support to minimize user disruption and increase satisfaction
- Complete design, build, test and deployment of application upgrades and enhancements
- Continuous solution monitoring with shared reporting and dashboards for visibility and transparency on SLAs and system health
- U.S.-based leadership and support teams
The agreement between Healthcare IT Leaders and USA Health is effective immediately with services to begin in Q1 2025 and continuing through 2026.
About Healthcare IT Leaders
Healthcare IT Leaders is a national leader in IT consulting and workforce solutions. We help leading hospitals and health systems achieve their goals for digital transformation and optimal patient care with implementation services, project management, consulting, managed services and talent solutions.
About USA Health
USA Health, the health system for the University of South Alabama, is the only academic health system along the upper Gulf Coast. With more than 40 care delivery locations, including USA Health University Hospital, USA Health Children’s & Women’s Hospital, USA Health Providence Hospital, the USA Health Mitchell Cancer Institute, and physician practice sites throughout the area, the health system melds clinical care, research and healthcare education into the most advanced medical care in the region.