If you are trying to access the service and it does not work for you, you experience problems, it is slower than it should, it may be because it is down or it is a problem related to your internet connection, computer or mobile or any other cause. For this reason, we will tell you what are the main problems that can occur with Roblox and how to solve them.
If the service is down, it may take time to enter a game or you may not be able to, you see delays when using the web or applications, it takes time to receive the purchased products or you notice that something is not right. One of the first things you should do if the service does not work for you is to check if it is active or not , since there are not a few people who complain about the constant drops of the service. Therefore, before seeing if it is your problem or not, the first thing you should do is see how the Roblox servers are.
You can do a simple check on this page , where you will see in real time what happens in each of the analyzed sections. This way you will see if something is failing or everything is correct. In addition, it includes a history with the most important falls and information about them.
If you have entered the page and everything appears as Operational , it is time for you to start discovering what is happening. For this it is good that you analyze what problem it is and what is happening.
First checks
One of the first things you should do is check why the problem is occurring. If it is an error, the same page will notify you of it and you will be able to know what to do in that case, if it is slow or experiencing problems it may be a problem with your connection, computer, console, device or mobile.
Therefore, check that your internet connection is correct and make sure you have the latest version of the service, looking for updates whenever necessary. Try restarting your computer, device or mobile device and try again, you can do the same with the router. You can limit the connections and even try connecting by cable. It is interesting that you discover if your equipment is compatible and will support a smooth operation of the service well.
If it is a temporary problem it could be solved like this, however, if it is the first time you use it or it is something that usually happens frequently, you must look for the cause and act on it, so we show other more specific actions according to the case.
Computer or mobile problems
It may seem that to play one of the most popular games in the world you only need an internet connection and a platform to run it, things that you already have, however, the question is not so simple. Sometimes the problem may be due to your computer or device , so we are going to analyze what you can do in this case.
Windows
If you have a problem with your computer, you may notice that it hangs when trying to connect or open a place, that your browser cannot find it or that it is always loading. Assuming that you have already tried restarting, something that solves problems many times, you can reset the internet options from Internet Explorer . Go to settings, internet options, advanced and set. Close and try again. If you think your browser is not compatible , try Firefox or Chrome.
Also, if it still does not go, you should try to delete cookies and temporary internet files in case they are damaged. If the files, other than the temporary ones, have been corrupted you may have to reinstall. Check that your firewall is not blocking it, something that can lead to a lot of problems. as in this case.
Mac
If you’re having trouble with the game and haven’t tried reinstalling it in a while, you may find a solution by reinstalling or uninstalling it to reinstall it. If this does not work or you want to try other things before, check that the browser, system and equipment are compatible and up-to- date. Google Chrome and Firefox are some of the main supported browsers. Check that the application is in the corresponding folder and the icon is in your Dock.
You can try to start from the Dock if it does not go from the web. Another thing you can do is reset the settings. To do this you have to go to the library, preferences and delete its files. When you start again they will be reinstalled.
On Android
If you have problems with the mobile app, go to the settings or configuration and go to the applications and notifications section. Depending on your model, it can be found in one way or another. If you give to see the applications, the ones you have will open. Find this and click on it. Give Force stop and close. Also go to storage and cache and clear the memory. Also try freeing up storage space . Also, if you have many applications that are cluttering your phone, it may not work as it should.
Once you’ve done this, you can reopen the app and log in . I should go. For more security, try restarting before reopening the application. It may also be that your computer does not have much RAM, disk space or you have to lower the graphics to play more fluidly.
Connection issues
Once you have ruled out that it is down, the problem that it does not allow you to enter or another related problem may be due to some aspect of the connection. You may notice that the screen takes a long time to load or does not finish, you have problems loading online games or an error message appears, that you cannot enter the game mode or that they are closed. You may also encounter the following HttpSendRequest failed error: HRESULT 0x80072efd.
The reasons for these problems can be various. First of all, your internet connection is too slow, which makes it take time to download a map or play the service. If this is by default, your gaming experience will not be very optimal. However, if it is a specific problem, try to wait, restart the router or see if there is a problem with it. Ideally, your internet speed should be at least 4 Mb / s or more and your connection stable. It could also be due to the firewall you have installed or because the game or place is empty or bad.
What you should do in any case is to do a basic check of your browser, so that it is compatible and updated, that the security settings allow this service, that the connection is fast and stable (you can connect by cable to receive a better service ) and uninstall add-ons that may cause problems, such as Ad-blockers. You should also check that the ports are open, so it is interesting that you know that the ones it uses are in the UDP range 49152 – 65535.
Other problems
This service may not work for you for many reasons, so if you have ruled out that it is down, it is due to connection problems or with your equipment, since you have used it many times and it was going well, you have made the checks and nothing has changed, you can check some other causes that may lead to it not working or working properly.
Of security
The problem may be found, as we have already said previously, in a problem with the firewall , antivirus or security program. In this way, to solve it you will have to review these sections. Go to the control panel of your firewall (sometimes it is in the taskbar of your computer, otherwise in the control panel) and go to program permissions. Look for Roblox and allow unrestricted access to the Internet.
If it’s your antivirus , you should update it first. If you are blocking the service, please add it to your whitelist to allow access. You can check if this is what causes you problems by disabling the antivirus completely. If that is what Roblox works, go to settings, whitelist it and enable it again.
Keyboard
One of the problems that usually occurs is mainly due to international keyboards in chat. If you have a problem like this, try using the bar to use the chat function. If it still doesn’t go, you can try your locale. To do this you must go to the start menu, control panel and the Clock, language and region tab. Then give region and language, set the format and localization to English language and United States localization.
If you see Hashtags instead of words, the phrase or word is being blocked by your filters. Check them, one of the causes is usually the age with which you have registered, something very common if it is to play children. Update your filters so they are not so strict.
Reinstall
Many of the problems can be solved by reinstalling, so if other things have not worked or you prefer to do it directly, we will tell you how you can do it. first of all, you must close all other programs before doing so. You must also delete cookies or temporary files and if necessary configure your antivirus, firewall or security program to support it. Sometimes you need to uninstall it, however, in most of them it is not necessary. Give it a try if reinstallation just doesn’t work.
If you want to do it from your browser, log into your account, visit a game and click on Play. A pop-up window will open saying that it is installing and will open. To do it with Roblox Studio, in the games you must give the 3 points and edit. It will inform you that it is installing and will open. If it doesn’t work for you or you have another browser, go to this page and click Download Now and follow the corresponding steps.
Roblox Help
If you still do not leave in any way, what you may have to do is go to the help section where they answer many of the questions that may arise, such as help with your account, billing, questions about the game and many others. You just have to enter this link https://en.help.roblox.com/hc/es
If you cannot find the solution to your problems, you can contact them from a form enabled for this purpose. You can do this by logging in or completing some information, starting with your date of birth. You will see here the form in which you must explain in a concise and detailed way what is happening or you want to ask them.
Confirm your contact information, device, category, description and send. They will answer you as soon as possible giving the best answer to your question. What you have to do is wait.