Seen Health, a Los Angeles-based provider of Program of All-Inclusive Care for the Elderly (PACE) services, has grown to serve more than 280 participants this year since it opened its first facility in San Gabriel Valley in January 2025.

The company, which serves older adults of Asian and Pacific Islander communities, is expanding with second and third facilities and will continue to bolster its AI-enabled tech initiatives, Seen Health co-founders and twin brothers Xing Su and Yang Su told Home Health Care News.

“2026 has been a year of pretty tremendous growth,” said Xing.

With 280 current participants, the company increased participation by 86.7% from approximately 150 participants at the end of 2025. 

Seen Health is also seeing improvements around hospital bed stays, hospitalizations and “significant improvement” in falls in terms of location outcomes, Xing added.

“On average, every month we actually have 24 documented touchpoints with every single participant, and then we speak to 99.6% of participants — the only exceptions are folks who are out of town,” Xing said. “We have a very frequent dialogue with our participants, and that’s a primary contributor to our exceptional outcomes.”

Ten months after opening its first PACE center, Seen Health reported 77% fewer acute hospital bed days and 49% fewer hospital admissions compared to PACE industry averages by November 2025, according to the company.  

Technology and the path ahead

Seen has made major technology investments over the past year, Yang said. Since its founding, the agency has created a custom technology stack, including electronic health records, IT and HR systems. Now, the company is increasingly incorporating AI systems and agents.

“Our primary lens is creating the technology that can empower our staff to focus much more on what they are uniquely good at and are trained to do, which is focusing on the understanding the patients in front of them,” Yang said.

He added that about one-third of the Seen Health workforce uses AI for daily work tasks.

Seen Health has also bolstered its compliance and documentation technology. While compliance is integral to high-quality practices, it’s also extremely labor-intensive, Yang added. Seen Health focused on implementing end-to-end solutions, such as recording visits and using scribes to process transcripts, analyzing notes and servicing insights.

Using these tools, Seen Health professionals can “zoom out” beyond day-to-day interactions and provide more effective care, Yang explained. The AI-assisted tools can flag patterns, such as a history of falls, that would allow Seen Health professionals to provide anti-slip mats, shower bars, physical therapy programs and other interventions.

Seen Health’s leadership sees “tremendous opportunity” in serving new populations and expanding partnerships.

Both Su brothers came to Seen Health after working in the technology sector, a transition Xing called “humbling” as they adapted to the regulatory complexity of senior care. The company co-founders now aim to apply their experience to expanding a tech-enabled PACE model they believe can make community-based care more expansive and accessible.

“We got into this business not just to operate a single center or serve a single community, but because we are taking all that we have learned from technology — around how you make processes and services scalable — and wanting to let 1,000 flowers bloom. We want this type of model to be the default mode of care for everyone,” Xing said.